DELIVERY & RETURNS

All orders received on a weekday prior to 4pm are normally processed the same day. 

Please note that we use Royal Mail Delivery Services for all orders.

We currently offer the following delivery services:

For Delivery within the UK 
  • £3.95 for Standard Delivery on orders under £50.00, 2-3 day delivery time.
  • Free Standard Delivery on orders over £50.00, 2-3 day delivery time.
  • £5.95 Next Working Day Delivery, orders must be placed before 4pm for Next Working Day Delivery by 1pm.
  • £8.95 Next Day Delivery - Saturday Guarantee, orders must be placed fore 4pm on Friday for Delivery on Saturday by 1pm. 
For International Delivery 
  • £8.95 on All Orders - *Please note that you, the buyer, will be responsible for any Import Tax payable.*

Returns Policy

For your complete peace of mind, Love Shapewear offer a full returns policy valid for 30 days from date of shipping. If you need to exchange or return an item, then please follow the instructions below: 

General Return Notes

For hygienic purposes, when trying on any garments please ensure that you do so over your own underwear. Do not remove any labels, tags or accessories until you are happy with your purchase. Failure to follow this will more than likely result in us not accepting your return. We are not able to refund items that appear to have been worn, washed and are not in original condition. Every aspect of the garment must be free from signs of wear and odour. Please note we are unable to refund hosiery/tights that have been opened and tried on.

UK Customer Returns

In order to reduce waste, your order will not include a returns label. Please visit our online Royal Mail Returns Portal via the image link below. You will need your order number and email address to generate your Royal Mail returns label.

Please note that returns are free on orders over £50. For orders below £50 the cost of £2.50 will be deducted from the total refund amount, to cover your returns postage. (This excludes faulty goods and any instance where Love Shapewear are at fault, in which case your returns postage will be fully refunded.)

 

Royal Mail Returns

 

Once you have your returns label you can take your return to your local Post Office, or for a small fee you can request a Royal Mail Collection by clicking here.

International Customer Returns

Please download and print our Returns Form from here

Please fill in this form detailing your Name, Order number and Reason for return and details of the exchange where required. We also recommend that you use a signed for service since we can not be held responsible for returns not received.

Returns Address:

Love Shapewear (Returns Dept.)
11A Stephenson Court
Fraser Road
Priory Business Park
Bedford
MK44 3WH
United Kingdom

Exchange Process

We do not offer a direct exchange but if you wish to exchange an item, please return the unwanted item for a refund using the above method and order the replacement product through our website. 

Refunds

In the event that you require a refund, then subject to acceptance we will issue this to the payment method originally used within 7 days of receipt of return.